The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
Job Summary
The Service Regulatory Compliance Manager leads the regulatory compliance program which has substantial impact on the company’s compliance and operational objectives. This includes ensuring a variety of areas of responsibility (AORs) are in compliance with federal and state laws and regulations; and that behaviors meet the Global Code of Conduct.
Key Responsibilities
- Utilizes advanced knowledge of property & casualty operations and contact center regulatory compliance to understand potential impacts to the enterprise
- Directs and guides the strategy of the Personal Property-Liability (PPL) – Service regulatory compliance program
- Reviews and assesses (often in partnership with Legal) the impact of significant or highly complex law changes and communicates outcomes to the appropriate stakeholders
- Influences proper managing, monitoring, reporting, and escalation structure to optimize regulatory compliance
- Performs and/or leads others in regulatory compliance reviews/audits, researching and gathering of information
- Evaluates assessments of compliance findings and recommends mitigating controls
- Accountable to manage, monitor, report and escalate regulatory compliance issues
- Collects, analyzes, and reports on PPL – Service regulatory compliance results according to schedule and works toward timely resolution of non-compliance issues
- Leads projects and/or the development of specific processes associated with regulatory compliance and ethics that have an impact on the organization
- Apprises, influences and advises senior leadership regarding the risk and compliance environment
- Communicates specialized subject matter with internal and external clients effectively. Provides consultation to senior leaders
- Resolves, assists, advises and presents regulatory compliance and ethics information to others
- Shares industry and/or corporate trends across AORs to influence or inform regulatory compliance process owners
- May be an Individual Contributor, lead direct reports and influence leaders at multiple levels
Job Qualifications
- Bachelor’s degree preferred
- 5-7 years of experience in property & casualty regulatory compliance in an operations and contact center environment.
- Compliance certifications not required, but encouraged
- Highly developed relationship management, influencing and leadership skills
- Program/project management and Agile experience
- Strong organizational, verbal, and written communication skills
- Ability to lead and influence across multiple levels
Communicates Information:
- Conveys detailed important complex information to others accurately and concisely
- Answers inquiries of a complex nature requiring interpretation of policies, procedures, rules and regulations
- Delivers presentations that provide line of sight, state or recommend direction, provide solutions or explain processes
- Maintains effective communication with key stakeholders and business leaders
- Monitors/enhances communication network
- Exercises independent judgment in resolving inquiries from multiple business areas and/or departments
- Develops and fosters positive relationships across multiple departments
Compensation Data
The compensation range for this position is $100,000 to $150,000 per year and includes a bonus, based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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