Mobile Device Lab Team Leader

CCL Solutions Group

Your trusted data partner

Main Duties & Responsibilities (other duties may be assigned):

Monitor all levels of performance to ensure high levels of efficiency, ensuring case management & efficient use of resource whilst being customer centric, quality focused & commercially aware.
Proactively communicate with the Lab Manager to highlight relevant challenges & ensure deadlines & quality standards are met. Proactively identify & resolve technical & operational issues to ensure effective workflows. Conduct analysis of cases.
Assign case work to Analysts & use CCL’s case management system to effectively & proactively manage case work of individuals to maintain efficiency & ensure deadlines are maintained
Responsible for analysis tasks & communicate with the Operations Manager & FCT to ensure any challenges are highlighted & resolved
Ensure that Analysts record the correct time & notes on cases, proactively managing TRTs
Assist with basic HR tasks & monitoring & provide feedback to the Operations Manager following one to one &/or performance reviews
Monitor Analysts until they have passed their probationary period
Proactively monitor & address any issues that may affect productivity
Proactively acquire forensic knowledge to ensure the Mobile Device Laboratory is using the most appropriate hardware & software required for the job
Ensure that all ISO processes & documentation are up to date & are being adhered to
Maintain a safe, secure, & legal work environment; develop personal growth opportunities for staff
Assist with ISO audits when required
Dip sample Analyst’s output to ensure all quality & policy requirements are being met
Proactively identify any inefficiencies or areas that can be improved upon & make recommendations to the Lab Manager where these have been identified
Conduct performance management
Deal with and resolve conflict within the team
Required Skill Set & Experience:
To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous experience working as a digital forensics practitioner in computer forensics
Sound understanding of current ACPO guidelines and Forensic Regulator’s requirements (ISO17025)
Excellent understanding of leading operating systems
Previous experience using the leading industry standard tools
Previous people management experience
Ability to work independently and make sound and reasoned judgements
Ability to develop and lead people to ensure they are achieving their maximum potential
Sound analytical and interpretation skills
Ability to work with precision, accuracy with high attention to detail
Computer literate
Excellent planning and organisational skills

Degree level qualification (2:2 or above) BSc in IT, Computer Science or Digital Forensics is desirable
Core Role Competencies:
Personal Attributes

Positive ‘can do’ attitude
Confident communicator at all levels
Team player
Ability to work under pressure
Conscientious and reliable
Solution focused
‍Competencies (some or all of these MAY be assessed during the process)

Job Knowledge
Effective Communication
Management Ability
Partnership Working
Personal Awareness
Personal Effectiveness
Problem Solving
Respect for Diversity
Service Delivery
Team Working
Other Role Requirements:
Minimum 5 years UK residency
Full driving licence
Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme

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