Customer Service/Submissions Officer (Forensic Admin)

Key Forensic Services

Company Description
KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. We are contracted to provide our specialist services to the majority of police forces in England and Wales.

This is a broad customer facing role within the Customer Services Department (CSD), providing a highly professional and exceptional service to customers both internally and externally. The tasks associated with this role are wide ranging and therefore job holders will be required to be flexible and demonstrate effective teamwork in achieving the day to day work objectives of the department.

Duties & Responsibilities

Support the CSD Manager in providing a day to day CSD administrative service to the operational/scientific teams.
To respond to customer queries and, follow departmental procedures with a high level of accuracy in what is a strictly regulated environment.
To coordinate the efficient administration of exhibit management with emphasis on continuous improvement
To meet, greet and register all KFS Visitors in adherence with KFS security policy and guidelines.
Coordinate an efficient telephone, postal and stationery service
Coordination of meeting room, travel bookings and company vehicle booking administration
To support other general administration tasks as required, including a high volume of casefiles
Skills & Competencies

Exceptional customer service skills
Exemplary verbal and written communication skills
Problem solving skills and ability to deal with complexity coupled with managing a high workload
Administration skills desirable
Able to work under pressure
Strong IT capability to include Microsoft Office and excel
Ability to analyse read and understand high volumes of data
Personal Attributes

Professional business disposition and of smart appearance
Highly motivated individual who approaches work with a positive attitude.
Able to work on their own initiative and with exceptional attention to detail
Well-developed interpersonal skills
High level of honesty and integrity is essential
Strong work ethic and commitment
Team player and willingness to support others

GCSE Maths & English, A levels or equivalent desirable

Previous experience in customer service or administration environments are essential
Other information
Terms & Conditions

Salary £19,000 per annum – (£16,800 PA whilst on a 6 month probation period)
Hours – 37 per week
Holidays – 25 days per annum plus statutory holidays
Pension – Contributory
Closing Date: 10th February 2021
Location: Wymondham

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