Vice President, Client Management Services, KYC Training & Development Lead


  • Full Time

Vice President, Client Management Services, KYC Training & Development Lead page is loaded Vice President, Client Management Services, KYC Training & Development Lead Apply locations London time type Full time posted on Posted 28 Days Ago job requisition id 10061912-WD Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG (Mitsubishi UFJ Financial Group) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the top financial groups globally with a vison to be the world’s most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG’s global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan’s leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan’s largest securities firms), and MUFG Americas Holdings.Please visit our website for more information – Client On-Boarding team is part of the Client Management Services, which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to Investment Banking and Corporate Banking in EMEA, Capital Markets and MUFG Securities both in London and in Amsterdam.NUMBER OF DIRECT REPORTS2MAIN PURPOSE OF THE ROLEThis individual will be responsible for creating, maintaining and enhancing Financial Crime Training and holding pen on drafting, maintaining and updating KYC Operating Manuals and Control framework, whilst supporting in development of new and existing staff.This role will be reporting to the Head of Quality Assurance (QA) of 1LOD within the CMS function. In addition, this area will provide key support to both the On-Boarding team & Periodic Renewals Team, both on-shore & off-shore and the wider Client Management Services function, including but not limited to; addressing policy related clarifications, driving quality improvement initiatives, developing and delivering a suite of Management Information for key stakeholders.Key stakeholders in this role are; Operational KYC counterparts, QC Counterparts, Financial Crime (2nd line of Defence), Senior management, and Audit. This individual will be a key Subject Matter Expert in Financial Crime Policy Training, supporting the Head of QA in coaching and developing KYC Analysts, QC Teams, SMEs to ensure the highest standards are maintained, processes are as efficient as possible and management information is effective. Driving forward and influencing change is therefore essential in this role.KEY RESPONSIBILITIESIn this role, you will be responsible for all aspects of financial crime training across MUFG’s banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the bank and the securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you.Creating, maintaining and enhancing the Financial Crime HUB training framework, with particular focus on recognizing and managing financial crime risks, including those associated with high risk customers, products, services, transactions or delivery channels.Responsible for ensuring that all training materials are aligned to Global and Regional Operating Manuals, policies and standards, and meet all applicable legal and regulatory requirements, both in the UK and EU.Monitoring regulatory developments, such as changes in the regulatory environment, which may impact the 1st Line of Defence function and ensure any relevant changes in the regulatory space are embedded within the Operating Manuals/ procedures/ internal KYC check-lists.Collaborate with 2LOD – Financial Crime Centre of Excellence Teams to ensure the KYC Operating Manuals, Procedures and Standards are correctly aligned to the regulatory requirements and internal processes.Owning changes to the financial crime framework, processes, updating training and process guides.Providing annual roadmaps for policy creations, reviews and trainings.Regularly communicate policy updates to all stakeholders and presenting quarterly policy updates to CMS ManagementDeliver robust & effective training programs to the target audience within wider CMS function, across MUFG’s Banking arm and securities business.Take regular inputs from Quality Assurance & Quality Control MI decks, KYC Quality Forum to identify and analyse knowledge gaps. Create focused training programs to help and address material and non-material variances.Establish appropriate Annual Training Calendar, organize training events, prepare training decks and manage all related tasks like tracking attendance, obtaining feedbacks from all participants on the quality and content of training programs delivered etc.Providing support and guidance to all members of CMS – KYC function, assisting in their overall development and growthReiterate importance of adherence to KYC policy within the trainings and enable enhancements in quality scores.Keep abreast of developments in current trends and progress on money laundering, bribery and corruption and its preventionDevelop an effective suit of Management Information reports for key stakeholders, for related activities covered within the Client Management Services functionManaging action plans, if any, resulting from internal and external KYC audits.Providing support to the Head of QA to identify and summarize review objectives, purpose and scopeDeputising for the Head of QA where required, on all 1st Line of Defence Training, KYC Operating Manual & MI related aspectsWORK EXPERIENCEEssential:Demonstrable experience of creating and delivering financial crime training programs within a FCA regulated business.Significant previous experience in interpreting banking compliance regulations and drafting policies for an effective KYC control framework within an Investment Banking context.A deep understanding of financial crime (KYC) operations, processes, transaction monitoring, fraud and PEP/ Sanctions screeningThorough knowledge of UK & EU, financial crime compliance regulations, regulatory expectations and industry practice.Knowledge of relevant financial services regulations and legislation.Exposure and experiencing in creating and delivering financial crime prevention training programs, drafting KYC policy & control frameworks.Highly organized with the ability to manage workloads and deadlines.Preferred:Experience within Investment Banking & On-Boarding of Financial Institutions, Non-Banking Financial Institutions, Corporate entities (Inc. Private Companies, SPVs and Trusts)Willingness to travel (deliver training to overseas teams on a face-to-face basis)SKILLS AND EXPERIENCEFunctional / Technical Competencies:Essential:Awareness of UK & European Anti-Money Laundering regulationsIn-depth knowledge of various corporate structures and associated AML risks, especially around Financial Institutions and Non-Banking Financial InstitutionsExceptional oral and written communication and presentation skillsAttention to detailAbility to effectively utilize Microsoft Office (particularly word & excel)Preferred:Advanced knowledge of Financial Crime prevention and KYC customer requirements with a “think outside the box approach”Advanced time management skills and ability to execute tasks within tight deadlinesEducation / Qualifications:EssentialDegree Level or relevant industry experiencePreferred:Relevant qualifications in Anti Money Laundering, fraud and bribery or Financial Crime rolesPERSONAL REQUIREMENTSExcellent communication and interpersonal skillsResults driven, with a strong sense of accountabilityA proactive, motivated approach.The ability to operate with urgency and prioritise work accordinglyStrong decision making skills, the ability to demonstrate sound judgementA structured and logical approach to workStrong problem solving skillsA creative and innovative approach to workThe ability to manage large workloads and tight deadlinesExcellent attention to detail and accuracyA calm approach, with the ability to perform well in a pressurised environmentStrong numerical skillsExcellent Microsoft Office skills, especially Excel.We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.About US At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!Our Culture PrinciplesClient CentricPeople FocusedListen Up. Speak Up.Innovate & SimplifyOwn & Execute#J-18808-Ljbffr

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