Special Investigator ( repost 1-23-24)

US Government, |Department of Licensing & Consumer Affairs- STT|

DEFINITION
Under the general supervision of the Assistant Commissioner or designee who directs and administers the investigative, audit, and inspection activities, this position is responsible for investigating work involving the close study and systematic inquiry of complaints by consumers regarding undesirable practices from the various professions. The Special Investigator performs related activities to facilitate resolution of the matter, either informally, by contractor corrective action, or formally through disciplinary action, and responds to complaint inquiries and assists complainants. This position schedules and conducts on-site meetings to investigate and mediation of disputes between contractors and property owners. Such disputes may involve breach of contract, deviation from plans and/or specifications, improper workmanship, violation of building codes, and other related industry standards. 

The Special Investigator develops recommendations and through negotiation and mediation works to secure voluntary settlements and resolutions. The Special Investigator, acting individually and as part of a team, conducts simple to moderately complex investigations or fact-finding studies involving suspected or alleged violations that may span across organizational lines and involve US Federal Agencies, as well as private entities. Work is reviewed for conformance with established policies, rules, regulations, and procedures. 

Job Overview
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